Shipping & Returns
Shipping Policy
At Coco Craft, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping services. Below, you will find our shipping policy to guide you through the shipping process.
Shipping Timeframe:
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Your order will be processed and dispatched within 1-2 business days from the date of purchase.
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Our shipping partner, the postal service, typically takes between 3-5 working days for delivery. Please note that this timeframe may vary depending on your location and any unforeseen circumstances, such as holidays or extreme weather conditions.
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In most cases, you can expect your order to arrive within 4-7 working days from the date of purchase.
Delivery Commitment:
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At Coco Craft, we aim to get your order to you as quickly as possible. Our team works diligently to ensure that your items are carefully packaged and dispatched promptly.
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We understand that you are eager to receive your handmade Coco Craft products, and we appreciate your patience as we work to deliver them to your doorstep swiftly.
Return Policy
Coco Craft Returns Policy
Thank you for choosing Coco Craft. Your satisfaction is our top priority, and we want you to feel confident in every purchase you make with us. If, for any reason, you're not entirely satisfied with your order, we're here to assist you.
30-Day Return Window: You have a generous 30 calendar days from the date of purchase to initiate a return. This gives you ample time to ensure your complete satisfaction with our products.
Eligibility for Returns: To qualify for a return, please ensure that your item meets the following criteria:
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Unused and Pristine Condition: The item must be unused and in the same impeccable condition as when you received it.
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Original Packaging: The item must be returned in its original packaging to preserve its integrity.
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Proof of Purchase: Please retain your receipt or proof of purchase, as it will be required to complete the return process.
Return Shipping Responsibility: Kindly note that the cost of return shipping will be your responsibility. While we strive to offer exceptional products and services, we appreciate your understanding that return shipping costs are non-refundable.
Personalized Items Exception: Personalized items are a unique and special part of the Coco Craft experience. However, if an error has occurred on Coco Craft's behalf during the personalization process, we will gladly accept your return and make it right.
How to Initiate a Return: Should you wish to initiate a return, please reach out to our dedicated customer support team at cococraft14@outlook.com. We'll guide you through the return process and answer any questions you may have.
At Coco Craft, we're committed to delivering exceptional products and ensuring that your shopping experience exceeds your expectations. If you have any further inquiries or require assistance with your return, please do not hesitate to contact us.
Thank you for being a valued member of the Coco Craft community. We look forward to serving you again in the future.